Privacy Policy

Please review these Privacy Policy carefully before using TrailerSpindles.com or purchasing products from our website.

1. Introduction

TrailerSpindles (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information about you when you visit our website at trailerspindles.com (the “Website”), purchase products, or otherwise interact with us.

By using the Website or providing information to us, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Website or provide information to us.

TrailerSpindles is located at 2112 Greens Rd, Houston, TX 77032 (workshop) and 12320 Barker Cypress Rd, Cypress, TX 77429 (billing). You may contact us at 877-540-5114 or sales@trailerspindles.com.

2. Information We Collect

We collect information about you in two ways: (a) information you provide directly to us, and (b) information collected automatically through your use of the Website.

2.1 Information You Provide

We collect personal information you provide when you:

Place an order: name, billing and shipping address, email address, phone number, payment information, and order details
Create an account: name, email address, password, account preferences
Submit a contact form or request for quote: name, email address, business name, phone number, message content
Subscribe to our newsletter or email marketing: name, email address, preferences
Apply to become a reseller or manufacturer partner: business name, contact information, business type, intended order volume
Submit a warranty claim: name, contact information, order details, proof of purchase, and (for Standard Warranty claims) service shop installation receipts, technician/welder credentials, vehicle identification, and photographs
Contact customer support: name, contact information, communication content
Interact with us via live chat: name, contact information, chat content
Engage with us on social media: any information you make publicly available

2.2 Information Collected Automatically

When you visit or interact with the Website, we and our service providers automatically collect:

Device and connection information: IP address, browser type and version, operating system, device type, screen resolution, language preference, referring URLs
Usage information: pages visited, time spent on pages, links clicked, search queries entered on the Website, products viewed, items added to cart, order history, navigation paths
Location information: approximate geographic location derived from IP address (city/region level, not precise GPS)
Cookies and similar technologies: see Section 5 below for details

Marketing campaign data: which advertisement or campaign you arrived from, UTM parameters, conversion events

2.3 Information from Third Parties

We may receive information about you from third parties, including:

Payment processors (transaction confirmations, fraud signals)
Shipping carriers (delivery confirmations, address corrections)
Advertising platforms (Google Ads, Microsoft Advertising, Meta) regarding campaign performance and audience data
Analytics providers (aggregated usage and audience insights)
Social media platforms when you engage with our pages or click on our ads

Business partners and resellers

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

Process and fulfill your orders, including payment processing, shipping, and customer communications
Provide customer support and respond to inquiries, quote requests, and warranty claims
Manage user accounts and authentication
Send transactional communications (order confirmations, shipping notifications, account notices)
Send marketing communications (newsletters, promotions, new product announcements) when you have opted in
Personalize your experience on the Website and show relevant product recommendations
Operate, maintain, improve, and analyze the Website and our products
Conduct advertising and remarketing campaigns across Google, Microsoft, Meta, and other platforms
Measure the effectiveness of our advertising and marketing
Detect, prevent, and address fraud, security incidents, and abuse
Comply with legal obligations, court orders, and government requests
Enforce our Terms and Conditions and protect our rights and the rights of others
Conduct business analytics, market research, and business operations

4. How We Share Your Information

We do not sell your personal information for monetary consideration. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

Payment processors (to process payments)
Shipping carriers, including FedEx (to deliver your orders)
Email service providers (to send transactional and marketing communications)
Hosting and infrastructure providers (to operate the Website)
Analytics providers, including Google Analytics (to measure Website performance)
Advertising platforms, including Google Ads, Microsoft Advertising, and Meta (to deliver and measure advertising)
Tag management providers, including Google Tag Manager (to manage tracking)
Live chat providers (to facilitate customer support)
Customer relationship management (CRM) platforms
Marketing agencies that manage paid advertising campaigns on our behalf, when engaged
Product feed management services (to syndicate product listings to advertising platforms)

These service providers are contractually required to use information only as necessary to provide services to us and to protect the information.

4.2 Advertising Partners

We share certain information with advertising partners to deliver targeted advertising and measure campaign performance. This may include hashed email addresses for audience matching, conversion events, and aggregated audience characteristics. We use the following advertising platforms:

Google Ads and Google Merchant Center
Microsoft Advertising
Meta (Facebook and Instagram) Advertising
Other advertising networks as needed for our business

You can opt out of targeted advertising through the platform-specific opt-out tools described in Section 6, or by using industry opt-out mechanisms at networkadvertising.org/choices and aboutads.info/choices.

4.3 Business Transfers

If TrailerSpindles is involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of all or substantially all of our assets, or transition of service to another provider, your information may be transferred to the successor entity as part of that transaction, subject to applicable law.

4.4 Legal Requirements

We may disclose your information when required by law or in good-faith belief that disclosure is necessary to:

Comply with a legal obligation, subpoena, court order, or government request
Protect and defend our rights or property
Prevent or investigate possible wrongdoing in connection with the Website or our products
Protect the personal safety of users, customers, or the public
Protect against legal liability

4.5 With Your Consent

We may share information for any other purpose with your consent.

5. Cookies and Tracking Technologies

Simpler. No Questions Asked.

We use cookies and similar tracking technologies (web beacons, pixels, tags, and scripts) to operate the Website, analyze usage, personalize content, and deliver advertising.

5.1 Types of Cookies We Use

COOKIE TYPE	PURPOSE
Strictly Necessary	Required for the Website to function, including shopping cart, checkout, account login, and security. Cannot be disabled.
Functional	Remember your preferences (language, region, login state) to provide enhanced features.
Analytics / Performance	Help us understand how visitors use the Website (Google Analytics, similar tools). Used to improve site performance and user experience.
Advertising / Targeting	Used by Google Ads, Microsoft Advertising, Meta, and others to deliver relevant ads on third-party sites, measure ad performance, and prevent the same ad from being shown repeatedly.
Social Media	Set by social media services that we have added to the Website to enable you to share content.

5.2 Third-Party Cookies

Many cookies on our site are set by third parties, including Google, Microsoft, Meta, our analytics providers, our advertising partners, and our live chat provider. These third parties may use cookies for their own purposes in accordance with their respective privacy policies. We encourage you to review their policies to understand their data practices.

5.3 Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for how to interpret this signal, our Website does not currently respond to Do Not Track signals. You can manage tracking using the tools described in Section 6.

6. Your Choices and Rights

6.1 Marketing Communications

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email we send, or by emailing sales@trailerspindles.com. Opting out of marketing emails does not affect transactional emails related to your orders, account, or warranty claims.

6.2 Cookie Controls

Most web browsers allow you to manage cookie preferences through browser settings. You can typically refuse cookies, delete existing cookies, or be notified when cookies are set. Note that disabling cookies may impair Website functionality.

To opt out of advertising cookies specifically, visit:

Network Advertising Initiative: networkadvertising.org/choices
Digital Advertising Alliance: aboutads.info/choices
European Interactive Digital Advertising Alliance: youronlinechoices.eu
Google Ads Settings: adssettings.google.com
Meta Ad Preferences: facebook.com/adpreferences

6.3 California Residents (CCPA / CPRA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

Right to know what personal information we collect, use, disclose, and “sell” or “share” (as those terms are defined under CCPA)
Right to delete personal information we have collected from you, subject to legal exceptions
Right to correct inaccurate personal information
Right to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising
Right to limit the use or disclosure of sensitive personal information
Right to non-discrimination for exercising any of these rights

We do not sell personal information for monetary consideration. We may “share” personal information for cross-context behavioral advertising (under CCPA’s broad definition). To exercise your rights, contact us at sales@trailerspindles.com. We will verify your identity before processing your request.

6.4 Canadian Residents

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including the right to access your personal information, request correction of inaccuracies, and withdraw consent (subject to legal and contractual restrictions). Contact us at sales@trailerspindles.com to exercise these rights.

6.5 Other Jurisdictions

Residents of other jurisdictions may have additional privacy rights under applicable law. Contact us at sales@trailerspindles.com to exercise any privacy rights to which you may be entitled.

7. Data Retention

Submit a claim request to TrailerSpindles by email at sales@trailerspindles.com or by phone at 877-540-5114 within the 30-day coverage period. Include your name, contact info, order number, spindle model, and a description of the alleged defect.
Provide all required documentation outlined in Section 1.7 (TrailerSpindles invoice, qualified service shop installation receipt with full required fields, and photographic evidence) within 14 calendar days of submitting the claim.
Wait for TrailerSpindles to review and issue a Return Merchandise Authorization (RMA) number. We will respond within 10 business days of receiving complete documentation.
Provide a prepaid shipping label and ship the defective spindle to TrailerSpindles. Mark the RMA number on the outside of the package.
Upon receipt and inspection (within 15 business days), TrailerSpindles will approve and ship a replacement, or deny the claim with written explanation.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmitted between your browser and the Website
Access controls limiting employee access to personal information on a need-to-know basis
Use of reputable, security-vetted third-party service providers
Regular security reviews and updates of our systems

Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for keeping any account password confidential and notifying us promptly of any suspected unauthorized account access.

9. Children's Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us at sales@trailerspindles.com so we can delete it.

10. International Users and Data Transfers

TrailerSpindles is based in the United States. If you access the Website from outside the United States, including from Canada, your information will be transferred to, stored, and processed in the United States and other jurisdictions where our service providers operate. U.S. privacy laws may differ from those in your country. By using the Website or providing information, you consent to this transfer and processing.

11. Links to Other Websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we update the policy, we will revise the “Last Updated” date at the top of the document. For material changes, we will provide additional notice, such as a prominent notice on the Website or email notification.

Your continued use of the Website after we post changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.