- TRAILER Shipping and Returns
Shipping and Returns
FREE SHIPPING
On orders over $99 within the US
1-2 DAY PROCESSING
Orders ship within 1-2 business days
FEDEX SHIPPING
Ships via FedEx to US and Canada
Part 1: Shipping Policy
1. Order Processing Time
Orders are processed Monday through Friday, excluding U.S. federal holidays. Most orders ship within one to two (1-2) business days after the order is placed and payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day. During periods of high order volume, severe weather, or supply chain disruption, processing may take additional time. We will notify you by email if your order will experience a delay.
If you need expedited processing for a time-sensitive repair, contact us at 877-540-5114 before placing your order and we will do our best to accommodate.
2. Shipping Carrier
All orders are shipped via FedEx. The specific FedEx service used (FedEx Ground, FedEx Home Delivery, FedEx Express) depends on your shipping address, order size, and selected shipping option at checkout.
Once your order ships, you will receive a shipment confirmation email containing your FedEx tracking number. You can track your shipment directly at fedex.com using that tracking number.
3. Shipping Rates and Options
3.1 Free Standard Shipping
✓ FREE Standard Shipping on Orders Over $99
Orders with a subtotal of $99.00 or more (before tax) automatically qualify for free standard FedEx shipping within the contiguous United States.
Promotional codes, discounts, or refunds applied to your order do not reduce the qualifying subtotal threshold.
3.2 Standard Shipping (Orders Under $99)
For orders with a subtotal under $99.00, standard FedEx shipping rates apply. Shipping cost is calculated at checkout based on the destination address, package weight, and dimensions.
3.3 Expedited and Express Shipping
Expedited and express shipping options (FedEx 2-Day, FedEx Overnight) are available at checkout for an additional fee. Costs vary based on destination and package details and are calculated in real time at checkout.
3.4 Shipping to Canada
We ship to Canada via FedEx International Ground or FedEx International Economy. Shipping rates to Canada are calculated at checkout based on destination, package weight, and dimensions.
The $99 free shipping promotion applies to orders within the United States only. Shipments to Canada are not eligible for free shipping.
3.5 Customs, Duties, and Taxes (Canada Orders)
For shipments to Canada, the customer is responsible for all customs duties, brokerage fees, GST/HST/PST, and other import taxes or charges imposed by the Canadian government or carrier. These charges are not included in the order total at checkout.
FedEx or another customs broker will typically contact the customer for payment of duties and taxes before delivery. Refusal to pay these charges may result in the shipment being returned to TrailerSpindles, in which case the customer remains responsible for outbound and return shipping costs.
3.6 Areas We Do Not Ship To
We currently do not ship to the following destinations:
- APO/FPO/DPO military addresses
- S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.) — contact us for special shipping arrangements
- Mexico, Central America, South America, Europe, Asia, Australia, Africa, or any other country other than the United States and Canada
- Locations restricted by U.S. export law
4. Delivery Timelines
Estimated delivery times begin after the order has shipped, not from the date of order. Delivery times are estimates only and not guaranteed. We are not responsible for carrier delays caused by weather, traffic, customs processing, holidays, or other factors outside our control.
4.1 Estimated Transit Times
DESTINATION | ESTIMATED FEDEX TRANSIT TIME |
Texas and adjacent states | 1-3 business days |
Contiguous United States (other) | 2-5 business days |
Alaska and Hawaii | 3-7 business days |
Canada | 5-10 business days (excluding customs clearance time) |
4.2 Order Tracking
Once your order ships, you will receive an email with your FedEx tracking number. Track your shipment at fedex.com or through the FedEx mobile app. If you have not received a shipping confirmation within 3 business days of placing your order, contact us at sales@trailerspindles.com.
4.3 Delivery Issues
If your shipment is delayed beyond the estimated delivery window, lost in transit, or arrives damaged, contact us promptly at 877-540-5114 or sales@trailerspindles.com so we can assist with a carrier claim. Reports of damage or loss should be made within 7 calendar days of expected or actual delivery.
Title and risk of loss for products pass to you upon delivery of the products to the carrier. We will assist with carrier claims as a courtesy, but we are not financially responsible for loss, theft, or damage that occurs after FedEx takes possession of the shipment.
5. Address Accuracy
You are responsible for providing accurate, complete shipping information at checkout. Orders shipped to an incorrect address provided by the customer are not the responsibility of TrailerSpindles. Reshipment to a corrected address will incur additional shipping charges.
If you notice an error in your shipping address after placing your order, contact us at 877-540-5114 immediately. We can update the address only if the order has not yet shipped.
Part 2: Returns Policy
⚠ Returns Are Limited
TrailerSpindles accepts returns ONLY when ALL of the following conditions are met:
- The spindle is free of any defects, damage, or signs of use
- The spindle has NOT been installed on a trailer or axle
- The spindle has NOT been modified, welded, machined, or altered in any way
- The spindle is in its original, undamaged packaging
- The return is requested within the eligible return window described below
Spindles that have been installed, attempted-installed, modified, or used in any way are NOT eligible for return under any circumstances. Defects in installed product are covered only by our Warranty Policy (30-Day Standard Warranty or, if purchased, 1-Year Extended Warranty).
6. Return Eligibility
6.1 What Can Be Returned
The following items may be returned subject to the conditions in this policy:
- Uninstalled spindles in original, undamaged condition
- Uninstalled accessories (bearings, seals, nuts, cotter pins) in original, unopened packaging
- Items shipped in error (we sent the wrong product)
- Items damaged during shipping (subject to carrier claim process)
6.2 What Cannot Be Returned
The following items are NOT eligible for return:
- Spindles that have been installed on a trailer or axle, even briefly
- Spindles that have been welded, machined, drilled, ground, modified, or altered in any way
- Spindles that show any signs of use, wear, or damage
- Spindles with missing, damaged, or altered packaging or identifying marks
- Custom-ordered, special-order, or non-stock items
- Items purchased through an authorized reseller (return to the reseller)
- Items returned more than 30 calendar days after delivery
- Final sale or clearance items (clearly marked at the time of purchase)
6.3 Return Window
Eligible returns must be requested within thirty (30) calendar days of the delivery date shown by the FedEx tracking record. Requests received after the 30-day window will not be processed.
Part 3: How to File a Warranty Claim
- Contact us within 30 days of delivery by emailing sales@trailerspindles.com or calling 877-540-5114. Include your order number, the item(s) you wish to return, and the reason for return.
- Wait for return authorization. TrailerSpindles will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number along with return shipping instructions. Returns received without an RMA number may be refused or delayed.
- Pack the item carefully in its original packaging. Include the RMA number clearly written on the outside of the package and on a packing slip inside.
- Ship the item to the return address provided with the RMA. The customer is responsible for the cost of return shipping unless the return is due to our error (wrong item shipped) or shipping damage. We strongly recommend using a trackable, insured shipping service.
- Wait for inspection. Upon receipt, we will inspect the returned item within 5-7 business days. If the item passes inspection and meets all return eligibility conditions, your refund will be processed. If the item fails inspection (shows signs of installation, use, modification, or damage), the return will be denied.
8. Refund Processing
8.1 Refund Method
Approved refunds will be issued to the original payment method used at the time of purchase. We cannot issue refunds to a different payment method, account, or person.
8.2 Refund Timeline
Once a return is approved after inspection, refunds are typically processed within 3-5 business days. Depending on your bank or credit card issuer, the refund may take an additional 5-10 business days to appear on your statement.
8.3 Refund Amount
Approved refunds include:
- The full purchase price of the returned item(s)
- Sales tax originally paid on the returned item(s)
Approved refunds do NOT include:
- Original shipping costs (whether free shipping promotion was applied or shipping was paid)
- Return shipping costs paid by the customer
- Customs duties, taxes, or brokerage fees paid on international orders
8.4 Returns That Fail Inspection
If a returned item fails inspection (does not meet the eligibility conditions in Section 6.1), the return will be denied and no refund will be issued. You may elect, within 14 calendar days of the denial notice, to:
- Have the item returned at your expense (you provide a prepaid return shipping label), or
- Have the item disposed of by TrailerSpindles at no charge
If we do not hear from you within 14 calendar days, the item will be disposed of and no further action will be taken.
9. Damaged or Defective Shipments
9.1 Damage During Shipping
If your shipment arrives damaged, you should:
- Take photographs of the damaged packaging and product before unpacking further.
- Note the damage on the FedEx delivery receipt if the carrier is still present.
- Contact us at 877-540-5114 or sales@trailerspindles.com within 7 calendar days of delivery with your order number and photographs.
- Retain all original packaging until we have authorized disposal — the carrier may need to inspect the package.
We will work with FedEx to process a damage claim and arrange replacement or refund as appropriate.
9.2 Wrong Item Shipped
If we shipped the wrong item, contact us within 7 calendar days of delivery. We will issue a prepaid return shipping label and ship the correct item at no additional cost, or process a full refund (including original shipping) if you prefer.
9.3 Manufacturing Defects in Installed Product
Manufacturing defects discovered after installation are covered by our Warranty Policy, not by this Returns Policy. Coverage depends on which warranty applies — the 30-Day Standard Warranty included with every spindle, or the optional 1-Year Extended Warranty if purchased at the time of order. See the Warranty Policy for details on coverage, required documentation, and the claim process.
10. Exchanges
We do not process direct exchanges. If you wish to exchange a product (for example, you ordered the wrong spindle size), please:
- Request a return for the original item following the process in Section 7.
- Place a new order for the correct item separately.
This ensures you receive the correct product as quickly as possible without waiting for the return to be processed.
11. Order Cancellations
You may cancel an order at no charge if cancellation is requested before the order has shipped. To cancel, contact us immediately at 877-540-5114 or sales@trailerspindles.com with your order number.
Once an order has shipped, it cannot be canceled. To return the order, follow the return process in Section 7 (subject to all return eligibility conditions).
12. Refused or Undeliverable Shipments
If a shipment is refused at delivery or returned to TrailerSpindles as undeliverable (incorrect address, no recipient available after multiple attempts, etc.):
- The customer remains responsible for the original outbound shipping cost
- The customer is responsible for the cost of return shipping to TrailerSpindles
- If the customer wishes the order to be reshipped, additional shipping charges will apply
- If the customer chooses to cancel the order, a refund will be issued for the product cost only (minus any shipping costs incurred)
13. Questions or Issues
If you have questions about shipping, returns, or refunds, or if you need to start a return or report a shipping issue, contact us:
TrailerSpindles
Phone: 877-540-5114 (Monday-Friday, normal business hours Central Time)
Email: sales@trailerspindles.com
Workshop: 2112 Greens Rd, Houston, TX 77032
We respond to all inquiries within one (1) business day. For urgent shipping issues, please call rather than email for fastest response.
14. Policy Updates
We may update this Shipping and Returns Policy from time to time. The policy in effect at the time of your purchase governs that specific transaction. The current policy is always available at trailerspindles.com.