- TRAILER Warranty Policy
Warranty Policy
- Manufacturing defects only
- Replacement spindle remedy
- Service shop installation required
- Full documentation required
- 30 days from purchase
- No questions asked
- Free replacement spindle
- Return original spindle
- Verifiable proof of purchase
- 1 year from purchase
How to Get the Extended 1-Year Warranty
The 1-Year Extended Warranty is available as a paid add-on for 10% of the spindle's purchase price. It can be added in two places:
- On the product page: Use the "Add 1-Year Extended Warranty" option directly below the Add to Cart button.
- At checkout: Use the "Upgrade to 1-Year Extended Warranty" option presented during the checkout flow.
The Extended Warranty must be purchased at the time the spindle is purchased. It cannot be added to an existing order or purchased separately at a later date.
Part 1: 30-Day Standard Limited Warranty
1.1 Coverage Period
TrailerSpindles warrants each new spindle to be free from defects in materials and workmanship for a period of thirty (30) calendar days from the original date of purchase as shown on the original sales invoice or order receipt issued by TrailerSpindles.
Claims must be filed within the 30-day coverage period. Defects discovered after the 30-day period has expired are not eligible for service under the Standard Warranty, regardless of when the spindle was installed or first placed into service.
1.2 Eligible Products
This Standard Warranty applies to the following spindle product lines purchased directly from TrailerSpindles or through an authorized TrailerSpindles reseller:
- Dexter® 10K GD (General Duty) Torsion Axle Spindle
- Dexter® 10K HD (Heavy Duty) Axle Spindle
- Dexter® 12K Axle Spindle
- Dexter® 15K Axle Spindle
1.3 Who Is Covered
This Standard Warranty extends only to the original purchaser named on the TrailerSpindles invoice or order confirmation. This warranty is non-transferable and cannot be assigned to subsequent owners of the spindle, the axle, or the trailer on which the spindle is installed.
1.4 What Is Covered
TrailerSpindles will, at its sole option, repair or replace any covered spindle that is determined by TrailerSpindles to have failed due to a manufacturing defect in materials or workmanship within the 30-day coverage period.
A “manufacturing defect” is limited to:
- Defects in the raw steel materials used in the spindle
- Defects introduced during the precision forging process
- Defects in the heat treatment process
- Defects in CNC machining or finishing
- Defects identified during, or that should have been identified during, quality inspection prior to shipment
1.5 Approved Remedy
Replacement Spindle Only
When a Standard Warranty claim is approved, the sole and exclusive remedy is a replacement spindle of the same model.
No refunds, pro-rated credits, cash settlements, labor reimbursement, downtime compensation, or other monetary remedies will be issued under any circumstances.
The original purchaser is responsible for providing a prepaid shipping label to TrailerSpindles for return of the defective spindle for inspection, and for any shipping costs associated with delivery of the replacement spindle.
1.6 Standard Warranty Installation Requirement
Professional Installation Required
Coverage under the 30-Day Standard Warranty is conditional on the spindle being installed by a qualified service shop. Self-installation, owner-installation, and any non-shop installation will void the Standard Warranty in its entirety.
A “qualified service shop” is any licensed automotive, commercial truck, trailer, or welding shop operating as a registered business; a licensed truck or trailer dealership service department; or a fleet maintenance facility operated by the trailer owner (for commercial fleet customers only).
For weld-on spindles (including the Dexter® 10K GD Torsion Axle Spindle), installation must be performed by a certified welder. The welder’s credentials may be requested during claim review.
1.7 Standard Warranty Required Documentation
All Standard Warranty claims must be submitted with:
- Original TrailerSpindles sales invoice or order confirmation
- Qualified service shop installation receipt showing shop name and address, business license number, installation date, technician/welder name and credentials, VIN or trailer serial number, spindle SKU, itemized parts and labor charges, and shop signature
- Photographs of the defect area, the installed spindle, the complete trailer, and any visible identification numbers
1.8 What the Standard Warranty Does NOT Cover
- DIY, self-installation, or installation by anyone other than a qualified service shop
- Refunds, pro-rated credits, labor reimbursement, downtime, towing, or any other monetary remedy
- Misuse, abuse, overloading, modification, welding additions, machining, or alteration
- Accident, collision, road hazard, fire, flood, theft, or vandalism damage
- Damage from use of incompatible bearings, seals, hubs, or hardware
- Damage from inadequate maintenance, including failure to inspect, lubricate, or service on the manufacturer’s recommended schedule
- Normal wear and tear, surface oxidation, rust, paint deterioration, or cosmetic blemishes
- Consequential and incidental damages of any kind
- Claims missing the required documentation in Section 1.7
Part 2: 1-Year Extended Warranty (Optional Add-On)
The 1-Year Extended Warranty is a paid upgrade that replaces the 30-Day Standard Warranty with simpler, more generous coverage.
For a one-time fee equal to 10% of the spindle’s purchase price, the original purchaser receives one full year of “no questions asked” replacement coverage from the date of purchase.
✓ No Questions Asked Replacement
No service shop installation receipt required. No defect analysis required. Return the spindle with verifiable proof of purchase within one year, and we will ship a free replacement.
2.1 How to Purchase
The 1-Year Extended Warranty can be added to your order in two places:
- On the product page: Click the “Add 1-Year Extended Warranty” option located directly below the Add to Cart button before adding the spindle to your cart.
- At checkout: Select the “Upgrade to 1-Year Extended Warranty” option presented in the checkout flow before completing payment.
2.2 Price
The 1-Year Extended Warranty is priced at 10% of the spindle’s purchase price, calculated at the time of order. The Extended Warranty fee is shown as a separate line item on your invoice and order confirmation.
2.3 Coverage Period
The 1-Year Extended Warranty provides coverage for a period of one (1) year from the original date of purchase, as shown on the TrailerSpindles invoice or order confirmation.
2.4 Eligible Products
The Extended Warranty applies to the same product lines as the Standard Warranty (Dexter® 10K GD, 10K HD, 12K, and 15K spindles).
2.5 Who Is Covered
The Extended Warranty extends only to the original purchaser named on the TrailerSpindles invoice and is non-transferable to subsequent owners.
2.6 What the Extended Warranty Covers
✓ No Questions Asked Replacement
Within one year of the original date of purchase, the Extended Warranty entitles the original purchaser to a free replacement spindle of the same model, regardless of cause.
Provided:
- The original spindle is returned to TrailerSpindles, AND
- The purchaser can provide verifiable proof of purchase (original TrailerSpindles invoice or order confirmation matching the returned spindle)
2.7 Extended Warranty Remedy
The sole and exclusive remedy under the Extended Warranty is a free replacement spindle of the same model. The Extended Warranty does NOT provide:
- Refunds of the original spindle purchase price
- Refunds of the Extended Warranty fee
- Pro-rated credits, cash settlements, or monetary remedies of any kind
- Labor reimbursement, installation cost reimbursement, or removal/reinstallation costs
- Downtime, towing, cargo loss, or any other consequential or incidental damages
The original purchaser is responsible for providing a prepaid shipping label to TrailerSpindles for return of the original spindle, and for any shipping costs associated with delivery of the replacement spindle.
2.8 Verifiable Proof of Purchase
“Verifiable proof of purchase” for purposes of the Extended Warranty means one or more of the following:
- The original TrailerSpindles email order confirmation showing the original purchaser’s name, order number, spindle SKU, and purchase date
- The original TrailerSpindles printed or PDF invoice
- Credit card or bank statement entries that match a TrailerSpindles order on file
- Account order history on trailerspindles.com (when a customer account was used)
TrailerSpindles reserves the right to verify proof of purchase against internal records. Claims that cannot be verified against TrailerSpindles records will be denied.
2.9 What the Extended Warranty Does NOT Cover
Even under the no-questions-asked policy, the Extended Warranty does NOT apply to:
- Spindles for which proof of purchase cannot be verified against TrailerSpindles records
- Claims filed more than 1 year after the original date of purchase
- Spindles whose identifying marks have been altered, defaced, or removed
- Spindles purchased through unauthorized resellers or third parties
- Refunds of any kind — the Extended Warranty is replacement-only
- Labor, downtime, towing, or any consequential or incidental damages
- Transferred ownership of the spindle, axle, or trailer
Part 3: How to File a Warranty Claim
3.1 Standard Warranty Claims (30-Day)
- Submit a claim request to TrailerSpindles by email at sales@trailerspindles.com or by phone at 877-540-5114 within the 30-day coverage period. Include your name, contact info, order number, spindle model, and a description of the alleged defect.
- Provide all required documentation outlined in Section 1.7 (TrailerSpindles invoice, qualified service shop installation receipt with full required fields, and photographic evidence) within 14 calendar days of submitting the claim.
- Wait for TrailerSpindles to review and issue a Return Merchandise Authorization (RMA) number. We will respond within 10 business days of receiving complete documentation.
- Provide a prepaid shipping label and ship the defective spindle to TrailerSpindles. Mark the RMA number on the outside of the package.
- Upon receipt and inspection (within 15 business days), TrailerSpindles will approve and ship a replacement, or deny the claim with written explanation.
3.2 Extended Warranty Claims (1-Year)
- Submit a claim request to TrailerSpindles by email at sales@trailerspindles.com or by phone at 877-540-5114 within the 1-year coverage period. Include your name, contact info, and original order number.
- TrailerSpindles will verify the Extended Warranty was purchased with the original order, and confirm your proof of purchase matches our records.
- Once verified, an RMA number and shipping instructions will be issued within 5 business days.
- Provide a prepaid shipping label and ship the original spindle to TrailerSpindles with the RMA number on the package.
- Upon receipt of the returned spindle (no inspection or defect analysis required), TrailerSpindles will ship a free replacement within 5 business days, subject to inventory availability.
3.3 Denied Claims
If a claim is denied, TrailerSpindles will provide a written explanation. The purchaser may elect, within 14 calendar days, to (a) have the spindle returned at the purchaser’s expense via prepaid shipping label, or (b) have the spindle disposed of by TrailerSpindles at no charge. If no response is received within 14 days, the spindle will be disposed of.
Part 4: Limitations and Disclaimers
4.1 Sole and Exclusive Remedy
The replacement spindle remedy described in Sections 1.5 and 2.7 is the sole and exclusive remedy available to the original purchaser under either the Standard or Extended Warranty.
Limitation of Liability
TrailerSpindles shall not be liable under any legal theory for any other damages of any kind, whether direct, indirect, incidental, consequential, special, exemplary, or punitive, including without limitation: lost profits, lost revenue, loss of use, loss of cargo, downtime, towing or recovery expenses, damage to other property, or personal injury, even if TrailerSpindles has been advised of the possibility of such damages.
4.2 Disclaimer of Implied Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRAILERSPINDLES DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Any implied warranties that cannot be disclaimed under applicable law are limited in duration to the coverage period of the applicable warranty (30 days for Standard or 1 year for Extended).
4.3 Maximum Liability
In no event shall TrailerSpindles’ total cumulative liability under either warranty exceed the original purchase price of the spindle to which the claim relates (excluding the Extended Warranty fee, which is non-refundable).
4.4 Extended Warranty Fee Non-Refundable
The Extended Warranty fee (10% of the spindle’s purchase price) is non-refundable once paid, including in the event the spindle itself is refunded or returned under our Shipping and Returns Policy.
4.5 Governing Law and Venue
This Warranty Policy is governed by the laws of the State of Texas, without regard to its conflict of laws provisions.
Any dispute arising under or relating to this Warranty Policy shall be brought exclusively in the state or federal courts located in Harris County, Texas, and the purchaser consents to the personal jurisdiction of such courts.
4.6 Severability
If any provision of this Warranty Policy is found to be unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to be enforceable, or if no such modification is possible, severed from the policy.
The remaining provisions shall continue in full force and effect.
4.7 Entire Warranty
This document constitutes the entire warranty agreement between TrailerSpindles and the original purchaser regarding the covered spindle.
No employee, dealer, reseller, agent, or representative of TrailerSpindles is authorized to make any modification, extension, or addition to this warranty on behalf of TrailerSpindles.
Part 5: Contact
Website
trailerspindles.com
Workshop Address
2112 Greens Rd, Houston, TX 77032
Mailing Address
12320 Barker Cypress Rd, Cypress, TX 77429
Claim Submission
sales@trailerspindles.com
with subject line:
“Warranty Claim — [Order Number]”
Acknowledgment
By purchasing a TrailerSpindles product, the purchaser acknowledges receipt of and agreement to the terms of this Warranty Policy.
By purchasing the 1-Year Extended Warranty add-on, the purchaser further acknowledges receipt of and agreement to the Extended Warranty terms.
TrailerSpindles reserves the right to modify the terms of this Warranty Policy at any time for future purchases. Warranties in effect at the time of an individual purchase will remain in effect for that specific purchase for the full coverage period regardless of subsequent revisions.